One Moorgate Place: Thursday 9th March 2023
13:00 - 13:10 - Welcome and Introduction from our Chairperson Fabienne Cauli, Chief Commercial Officer, AXA
13:10 - 13: 50 - Panel Discussion: What makes a great CSO – Ingredients for success
Fabienne Cauli, Chief Commercial Officer, AXA
Nimesh Akhauri, Chief Business Officer EMEA & APAC, WNS
13:50 - 14:00 - Coffee Break
14:00 - 14:35 - Data & Analytics Strategy
- Optimising the value of data to improve sales & increase profits
- Overcoming the challenges of the implementation and adoption of AI
- Communicating the game plan and working collaboratively with the board
14:35 - 15:10 - Acquiring new customers and growing existing business in a digital-first environment
- Implementing a unified customer engagement strategy and creating an adaptive sales organisation.
- Building better customer engagement across both digital and human channels
- Understanding the underlying objections and decision-making journey of your customer.
15:10 - 15:20 - Coffee Break
15:20 - 16: 30 - Roundtable Discussions:
- Finding the Perfect Tech Stack
- Revenue Enablement
- Sales Content Optimisation
- AI Implementation & Adaption
- Revenue Intelligence
- Conversation Velocity
16:30 - 16:35 - Short Break
16:35 - 17:15 - Panel Discussion:
- Hiring and retaining talent
- Creating a Winning Culture
- Overcoming seller fatigue
Enrico Bonatti, Senior Vice President Strategy & Sales Operations; UK&I MD, Tata Communications
Sarabjit Singh, Global Sales Director, Keysight Technologies
17:15 - 18:00 - Drinks Reception
18:00 - 22:00 - Dinner & Entertainment